"Whenever we come across a campaign that isn't performing well, the first things we look at are the Big Idea and the offer."
"Yep," Joe says, jumping back in. "It's all about presenting an offer that is so loaded with benefits and value, it makes it more difficult for the prospect to say no than to say yes."
"I get it," I say. "And how do you teach your copywriters to put together and present that type of offer? Like, share some specifics."
Doug steps forward a little...
"First," he says, "when going in to the close that's when you need to pull-out all of the strongest, most compelling benefits for the prospect. The more the better. You can never have too many benefits."
Joe nods, and adds, "And the key we teach our writers is, while doing that, to keep the product transparent. Meaning, don't dimensionalize the product, dimensionalize the benefits. Bring everything back to the big, original promise which got the prospect excited in the Big Idea and the lead."
"Yep, yep," Doug stammers, getting even more animated now.
"And you need to keep the product transparent and show the benefits the prospect will experience when they respond to the offer. And that's another thing," he continues, "the value and benefits of the offer in its entirety is really what you're marketing and selling the prospect on. Not just the product. The benefits and value of the whole offer."
"What do you mean by the whole offer," I ask.
"I mean the benefits of the product itself, the benefits of the premiums, the benefits of the guarantee, the benefits of how quick they get everything, the benefits of the payment terms, the benefits of the whole package," Doug says.
"Ah. Got it."
Now clearly fired-up himself, Joe leans in and adds...
"Plus, we teach our copywriters to present those benefits on a functional and emotional level. Meaning, what the prospect will experience and how it will make them feel."
"Yeah, yeah," Doug says, cutting Joe off. "The whole Elmer Wheeler quote... sell the sizzle not the steak."
Joe looks at Doug as if to tell him to pipe down for a minute. Then he continues...
"And the whole process builds-up the value of the offer to make the price feel insignificant compared to all the benefits the prospect can experience. And then we add some copy to actually trivialize the price."
"Okay," I say, "I totally get it. And every offer includes premiums or bonuses?"
"Yes," both Joe and Doug say in unison.
"And, obviously, every offer you present includes some sort of money-back guarantee, correct?" I ask.
"Yes," Joe jumps in. "Almost always. And we also show our copywriters how to add-in a little bit of copy to overcome six additional perceived risks that most prospects experience in some form or fashion."
Joe then rattles off the following:
1. Risk of loss of face
2. Risk of loss of time
3. Risk of inconvenience
4. Risk of hassle or intimidation
5. Risk of unsatisfactory results
6. Risk of disappointment and frustration
Trying to absorb everything, I take a step back and lean up against the wall. I need a break for a second to process it all...